Refund policy
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item arrives damaged, is defective, or is different from the item you ordered, email lisa@combatbootsjewelry.com as soon as possible.
Please include:
• Your name
• Your order number
• A description of the problem
• Clear photographs of the item and its packaging
Do not return the item until you receive return authorization and shipping instructions from Combat Boots Jewelry.
The customer will initially pay the return shipping cost. Once the item is received and inspected, Combat Boots Jewelry will reimburse reasonable standard return shipping costs when the item is confirmed to be damaged, defective, or incorrect.
A copy of the shipping receipt is required for reimbursement. Expedited shipping, additional insurance, or other optional shipping charges will not be reimbursed unless approved by Combat Boots Jewelry before the item is shipped.
One-Year Combat Boots Pendant Warranty
The Combat Boots pendant is covered by a one-year limited warranty beginning on the original purchase date.
This warranty covers manufacturing defects and unusual discoloration that occurs despite proper care and maintenance.
If you experience a covered problem, please email lisa@combatbootsjewelry.com as soon as possible. Include your name, order number, a description of the problem, and clear photographs of the pendant.
Once the warranty claim is approved, Combat Boots Jewelry will replace the pendant with the same item. If the original item is no longer available, we will contact you to discuss a comparable replacement.
The one-year warranty applies only to the Combat Boots pendant. It does not extend the return period or warranty coverage for chains, bracelets, or other necklace components.
The warranty does not cover:
• Normal wear and tear
• Scratches caused by regular use
• Accidental damage or misuse
• Improper storage
• Loss or theft
• Damage caused by chemicals, cleaning products, perfumes, lotions, or other substances
• Damage caused by failure to follow recommended care instructions
• Alterations or repairs performed by someone other than Combat Boots Jewelry
Proof of purchase is required for a warranty claim.
Do not mail the pendant until you receive authorization and return instructions from Combat Boots Jewelry.
Exchanges
We provide exchanges when an item is defective, damaged, or incorrect.
Approved exchanges will generally be made for the same item. If the same item is unavailable, we will contact you to discuss a comparable replacement or another available resolution.
To request an exchange, email lisa@combatbootsjewelry.com before returning the product. Include your name, order number, a description of the problem, and photographs when applicable.
Do not mail the item until you receive return authorization and the correct return address.
Return Shipping
Before shipping any return, email lisa@combatbootsjewelry.com for return authorization, the correct return address, and shipping instructions.
Standard Returns
Customers are responsible for return shipping costs on standard returns, including returns based on personal preference. Original and return shipping costs are nonrefundable.
Shipping Your Return
We recommend using a trackable shipping service. For items valued at more than $50, customers should also consider purchasing shipping insurance.
Combat Boots Jewelry is not responsible for returned packages that are lost or damaged before they are received.
Delivery times for replacement products may vary depending on the customer’s location and product availability.
Return and Shipping Contact
Email: lisa@combatbootsjewelry.com
Phone or text: 214-244-1791
If there is no answer, please leave a voicemail or send a text message. Include your name and order number so we can locate your purchase.