Shipping policy

Shipping Policy

Last updated: July 27, 2026

Combat Boots Jewelry currently ships orders within the United States only.

Order Processing

Orders are generally processed and prepared for shipment within one to two business days after payment is successfully completed.

Business days are Monday through Friday and do not include weekends or federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may occasionally be longer during holidays, sales, unusually high order volume, severe weather, or other circumstances outside our reasonable control. We will contact you if a significant delay affects your order.

Shipping Rates

Combat Boots Jewelry offers free standard shipping on orders of $50 or more.

For orders under $50, shipping charges are calculated and displayed during checkout. The cost may vary based on the delivery address, package size, package weight, and shipping service selected.

Any available shipping methods, charges, and estimated delivery times will be displayed before you complete your purchase.

Delivery Estimates

Delivery estimates begin after the order has been processed and transferred to the shipping carrier.

Processing time and delivery time are separate. The normal one-to-two-business-day processing period is not included in the carrier’s estimated transit time.

Delivery dates are estimates and are not guaranteed. Carrier delays may occur because of weather, holidays, transportation disruptions, incorrect addresses, high shipping volume, or other circumstances outside the control of Combat Boots Jewelry.

Combat Boots Jewelry is not responsible for carrier delays after an order has been accepted by the shipping carrier.

Order Tracking

When tracking information is available, it will be sent to the email address provided with the order.

Tracking information may take up to 24 hours after shipment to begin showing movement or updates on the carrier’s website.

Please verify that your email address is entered correctly during checkout so that you can receive order and tracking notifications.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your shipping address before submitting your order. Contact us immediately at lisa@combatbootsjewelry.com if you discover an error.

We will make a reasonable effort to correct the address before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Combat Boots Jewelry is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us because of an incomplete, incorrect, or undeliverable address, the customer may be responsible for the cost of reshipping the order.

Delivered but Missing Packages

If tracking shows that your package was delivered but you cannot locate it:

1. Check around the delivery location, including porches, side doors, mailboxes, parcel lockers, and other areas where the carrier may have placed the package.
2. Ask household members or neighbors whether they accepted the package.
3. Allow one additional business day because some carriers occasionally mark packages as delivered shortly before the package arrives.
4. Contact the shipping carrier using the tracking number provided.

If the package is still missing, email lisa@combatbootsjewelry.com with your name and order number. We will help you review the tracking information and determine the appropriate next step.

Combat Boots Jewelry is not responsible for theft or loss that occurs after a carrier confirms delivery to the address provided with the order. However, we will make a reasonable effort to assist you with available carrier information.

Lost or Damaged Shipments

Please email lisa@combatbootsjewelry.com if:

• Tracking has not updated for an unusual length of time
• The carrier confirms that a package was lost
• The package arrives visibly damaged
• An item was damaged during shipment
• The package contains the wrong item or is missing an item

Include your name, order number, a description of the problem, and clear photographs of the package and product when applicable.

Please retain the original packaging while the matter is being reviewed. The carrier may require photographs or packaging as part of a shipping claim.

We will review the situation and work with you to determine whether a replacement, refund, or other resolution is appropriate.

Returns and Exchanges

Shipping charges and procedures for returns, exchanges, defective products, and warranty claims are explained in our Returns, Refunds, Exchanges, and Warranty Policy.

Customers must contact Combat Boots Jewelry before shipping any return.

Do not send a return to the address shown on the package without first receiving return authorization and instructions.

United States Shipping Only

Combat Boots Jewelry currently ships only to addresses within the United States.

We do not currently offer international shipping.

Contact Us

For questions concerning shipping, delivery, tracking, or an order, contact:

Combat Boots Jewelry

Email: lisa@combatbootsjewelry.com
Phone or text: 214-244-1791

If there is no answer, please leave a voicemail or send a text message. Include your name and order number so that we can locate your purchase.